This is an opportunity to join a fast-growing company to help enable the future of travel.
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Minut is a startup dedicated to building a world where shared spaces run seamlessly. We believe in a world where teams can manage properties without friction. Where neighbors and guests coexist peacefully, multifamily communities thrive, and technology supports better decision-making at every level. We do this by a combination of hardware, full-stack software, and AI.
Headquartered in Sweden and trusted by customers in more than 100 countries, we're a lean, fast-moving team building technology that makes a real difference for the people who manage shared spaces every day.
Minut helps property managers protect their homes and guests with smart home sensors and a service they can trust. Our customer support team is the bridge between our customers and the rest of Minut — and often the very first person a customer ever talks to.
We're growing the team and looking for a senior support specialist based in the APAC time zone to help us cover our customers around the clock, cut response times, and raise the bar on how we support them. This isn't just a queue-answering role: you'll take ownership of improving the support experience itself, mentoring the wider team, and invest time to improve our help center and self-serve resources.
Most conversations happen over email, though you'll jump on a call when a customer needs it — whether that's troubleshooting a technical issue or a property manager evaluating Minut before they buy.