This is an opportunity to join a fast-growing company to help enable the future of travel. We're building a noise and automation platform used by thousands of Airbnb hosts and property managers around the world.
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Minut is a startup dedicated to revolutionizing the short-term rental industry with a commitment to sustainability. As the clear market leader and the sole monitoring solution endorsed by Airbnb, we are on a mission to make home-sharing work for everyone. We have developed cutting-edge sensor technology and a powerful SaaS platform tailored for Airbnb hosts and property managers. Our comprehensive solution addresses the key challenges in short-term rental operations, providing seamless monitoring and automation. With Minut hosts get peace of mind, neighbors quiet, and guests can enjoy their stay in privacy.
You will be joining Minut's customer support team. Almost all communication with customers is over email but jumping on a call with our customers from time to time might be required. You will answer questions ranging from technical issues to property managers wanting to know more about Minut and our services before a purchase.
As part of our customer support team, you will be the person our customers have the most contact with. Most of the time, this is their first contact with an employee at Minut. It will be important that you keep a good tone while being clear in your answers to the people reaching out.
Customer support is the bridge between customers and the rest of the team at Minut. An important part is to raise customer feedback, common questions, or issues to the rest of the team.
A typical workday means
Someone who believes in: